💡Important Notice: Discontinuation of totle Free Plan

Transition to Paid-Only Service (Effective April 1, 2026)

Since 2017, totle has been committed to providing a smarter email experience through our Office plugin, offering free access for the past decade. In light of the rapidly changing IT infrastructure landscape, we've made the thoughtful decision to transition to a paid service model beginning April 1, 2026. This will enable us to consistently deliver high-quality service to all our users.

We want to be transparent about why we've made this difficult choice to end our free tier and share our vision for the future.

Why We're Making This Change

1. Enhanced Security & Service Stability

Security and reliability are paramount for any business communication tool. To proactively address increasingly sophisticated security threats and maintain seamless compatibility with Microsoft Outlook updates, we need to concentrate our resources on stability and protection.

2. Long-Term Service Sustainability

Over the past ten years, infrastructure and technical support costs have steadily increased. By consolidating to a single paid model, we can provide faster, more responsive technical support and a more robust server environment for both existing subscribers and new customers.

Policy Change Details

• Effective Date: April 1, 2026 (Wednesday)

• Change: Free plan will be discontinued

• Data Preservation: All your current settings and data will be retained when you upgrade to a paid plan

This decision represents our commitment to evolving from a simple feature tool into a trusted partner that reliably supports your work and business operations.

We sincerely appreciate your understanding regarding this policy change. The totle team remains dedicated to providing you with an even more stable and trustworthy service moving forward.

If you have any questions, please don't hesitate to contact our support team.

FAQ

Q1. When will the free plan be discontinued?

The free plan will be available until March 31, 2026. The paid-only service begins April 1, 2026.

Q2. Will there be any free features available after April 1, 2026?

No. All features will be consolidated into paid plans. The free version will no longer be offered.

Q3. Why are you ending the free plan?

To strengthen security and service stability. We need to focus resources on addressing sophisticated security threats, maintaining compatibility with frequent Microsoft Outlook updates, ensuring stable server operations, and providing responsive technical support.

Q4. Do current free users need to upgrade to a paid plan?

Yes. To continue using Totle after April 1, 2026, you'll need to subscribe to a paid plan.

Q5. What happens to my settings and data when I upgrade?

All of your existing:

• Personal settings

• Service usage data

will be preserved. No data migration or reconfiguration is required when upgrading.

Q6. Will my data be deleted if I don't upgrade?

If you don't upgrade to a paid plan, your data will be permanently deleted one year after April 1, 2026, following our service policy. We strongly recommend upgrading or backing up your important data within this timeframe to prevent any loss.

Q7. Where can I find pricing information?

Detailed pricing for all paid plans is available on our Pricing page.

Q8. Will anything change for existing paid customers?

Existing paid customers will see no changes to their pricing or contract terms. However, you will benefit from:

• More stable service environment

• Faster technical support

• Enhanced security infrastructure

Q9. Are custom plans available for businesses or multi-user accounts?

Yes. We offer tailored plans and dedicated consultation for enterprise customers and multi-account users. Please contact our Customer Support or sales team.

Q10. How can I get additional help?

Contact totle Customer Support anytime, and our team will provide detailed assistance.

Thank you, Team totle